6 Must Have Skill Sets Outstanding Administrative Assistants Possess
Administrative assistants are the core of any business. The myth that anyone can do this job is completely false. We’ll discuss 6 skill sets great administrative assistants possess.
Companies hire administrative assistants because their business is moving very fast and projects and tasks need to be done as soon as possible.
An assistant helps reduce the workloads of managers and employees on a day to day basis. Organizational skills are absolutely important to keep the company moving forward.
Assistants are asked to prioritize tasks and make sure everyone is doing their job. Great assistants make everyone look good by making sure deadlines are met and nothing falls through the cracks.
Top-tiered companies are always looking for assistants that possess outstanding communication skills, interpersonal relationship skills and listening skills.
It may seem obvious, but usually the first point of contact within a company is with the administrative assistant. How you handle customers and clients will determine your level of success.
Your role is to answer and screen phone calls, greet visitors and assist clients with their questions or concerns so that the management team can run the business smoothly and without complications.
You are on the battlefield and it is no easy task. Many clients will reach out to your company and they may be upset, confused or unhappy, so you must be able to listen, understand and react appropriately.
In addition, administrative assistants must be able to accurately relay messages and information. This is why outstanding communication skills are crucial for success.
Dependability and Reliability
Employers love this quality because of the amount of responsibility placed on most administrative assistants. Your responsibilities and workload are not always easily defined in a busy office.
Bosses want to know that their assistants are willing to go above and beyond when urgent situations arise without any complaints or hesitation. Additionally, administrative assistants must be reliable when it comes to day-to-day work.
Managers must be able to trust that you are getting things done correctly without having to micromanage everything you do. Anticipating the needs of your boss are crucial here.
Time Management Skills
It goes without saying that time management is crucial for administrative assistants. Clearly it would be easier if there were more time in the day to get things done, but your job as an assistant is to make it happen.
Prioritization and minimizing distractions help keep you focused, and you know when it’s time to move from one task to the next. These are things that every company needs in an assistant in order for the organization to operate smoothly.
Additionally, it is very important that administrative assistants are conscientious of business hours and are always punctual to work, meetings and other scheduled functions.
Your customers and clients expect a certain level of professionalism and even a few minutes here and there can make it seem as though you are not good at what you do.
Customer or Client Service Orientation
This is one quality you really must master. You only need to ask yourself how you feel is someone treats you poorly. The answer is obvious and great administrative assistants handle internal and external customers equally well and professionally.
No matter how skilled you are in all other facets of your job, if you do not personally invest extra effort in helping clients, your company will not benefit.
Administrative assistants must know how to work with clients, find out what they need and want and deliver it with ease. A positive experience with the assistant will reflect positively on the business overall.
Talk about be caught between a rock and a hard place. Administrative assistants find themselves right in the middle of private conversations, business deals and gossip floating around the office. Professionalism and great responsibility come with knowing this information. Great assistants will always keep this information private and never disclose it to clients or employees.